Faqs

Customer Reviews app automatically collects all fulfilled orders up to 2 months old right after its installation. It will ask you if you want to process those customers and will send them the follow-up emails giving your business the instant rating boost.

The open rate for the follow-up emails depends on the subject that you set up, but typically it's something around 50-60%. The review link click rate depends on your custom email template, but usually, it's around 20%. Assuming that data, if you had 100 orders, you will get about 5-10 reviews (if everything is set up correctly). These numbers are subject to change, and you will be informed about your click and open rate in our monthly stats newsletter.

Customer Reviews app automatically collects all fulfilled orders up to 2 months old right after its installation. It will ask you if you want to process those customers and will send them the follow-up emails giving your business the instant rating boost.

Customer Reviews app will help you grow feedback on that review site, for sure. But the full potential of Reputon is uncovered only when you configure multiple third-party reviews sites and let the feedback grow on all of them (registering with Google My Business, Trustpilot or any other review site is free!). By doing so you will help the search engines pick your reviews pages on those sites and move you up in search results. The SEO benefits are immense if you configure multiple review sites, proved by hundreds of Shopify sellers! If you are struggling to find direct review links to other review sites, please check this manual.

Please make sure that you have an existing Google My Business account. If you do, Customer Reviews app will try to retrieve your review URL automatically. If you see that it failed to do so, first find your business by its name and the street address, then in the right block click the Write a review button. After the review form popup shows up, just copy the URL from your browser and insert it into the Reputon configuration. The link should look similar to this one: https://www.google.com/search?q=The+Fade+Game+Barbershop&oq=The+Fade+Game+Barbershop&aqs=chrome..69i57j69i64l3.45187j0j4&sourceid=chrome&ie=UTF-8#lrd=0x89c2612c517eda8d:0xa3beaf260d84b999,3,,,

This behavior is Yelp's business practice, as long as you have a free account with them. If you want your positive reviews to show up for everyone, you would need either to get a paid account with Yelp or switch to another service like Google Reviews, Trustpilot or Facebook Reviews.